Customer Service

It has been a couple of months since the shower installation. We are very happy with the quality of both the installation and the shower components. The fit is great. The material is easy to clean. Our goals (being seniors) in replacing a tub, were to have a safer to use and easier to maintain shower. The goals were met.

Our family was very pleased, from start to finish, with the service of Rite Window. Our sales person, Chris, was very professional and answered all our questions well. The installation team was fantastic. They were efficient and worked together as a team extremely well. I was even surprised at the detail of the caulking job in our shower. I’m really picky and they were excellent.

David's crew for the installation were phenomenal. 3 guys in total. One for the demo and install, one for clean up and cutting and the other for exterior flashing. 9 windows in total. 8am arrival, 230pm completion. Talked me through the process, spray foamed, trim pieces for new stops, caulking (interior and exterior) and clean as can be. Very impressed with the customer service and attention to detail. Will definitely use again and when we do, will be requesting David's team for install.

Great sales experience. No pressure, sales person was knowledgeable and respectful. The install team (2 people) did my 15 windows in a day! My house is ancient so they had to replace a good amount of wood also. I was amazed! They left the yard clean as well as inside the house and their workmanship and professionalism was excellent! Couldn’t be happier with Rite Window!

Excellent experience throughout. No pressure sales pitch during the initial meeting to get a quote. Very competitive pricing compared to other companies.

Timelines were well adhered to and on the day of install (7 windows total) the crew was incredibly efficient. Arrived well on time and we're done within a few hours.

Can highly recommend.

Not only do they have fantastic service and great prices, but this is a group of amazing, kind people. My Mom contracted to get the windows in her home done with Rite Window (and, I remembered helping her pick them because of the great quality and price). She unexpectedly passed away less than a week before they were supposed to come and do the installation. The team at Rite Window (especially Cheryl) was amazing, kind, and patient the whole way as I took a lot of time to figure out what I was going to do with the house. I ended up deciding against the window installation, but Carlo still provided me the windows that had been ordered, in case the next owner of the home could use them. I cannot say enough about the kindness and peace of mind I received from the team here--that is a business worth supporting. I will recommend them highly in the future to anyone.

It has been six months since Rite Window and KOHLER installed my new shower. There have been zero issues and it is everything I hoped it would be. The sales person, Steve and the installer, Ricardo were both personable, polite, knowledgeable and helpful. The end result was magnificent, and everything has been excellent.

Rite Window did an amazing job on our shower to tub conversion. Top quality (and beautiful) products, professional and precision installation, points for good clean up, and responsive super nice people at every step. Highly recommend! The photo shows a work in progress underway with the vanity (a separate project - not Rite Window). Check out the shower!

Jake was an excellent resource from the start, he did a great job answering all of our questions, not being pushy, and ensured we knew what the process would look like. He put together a compelling offer that was high quality and fairly priced. He was able to help guide us through some of the Mass Save components as well which other organizations weren't as familiar with. We are happy we went with Rite Window over our other quotes.

Dave and his team did an excellent job installing our windows. The craftsmanship of the installation is significantly better than our existing windows and it shows. They removed old window weights, insulated gaps, replaced any rot, and made beautiful seals on every window. These weren't all easy installs, but they were able to get each window in properly. The tilt function was broken out of the box on one piece of window hardware, and Dave replaced that hardware right away to ensure everything would function.

The ProVia Aspect windows with triple pane glass are the perfect window option for us, the fact that they are highly efficient, but have a slimmer frame profile made them a perfect fit for our home.

This is one of the best renovation experiences I’ve ever had! Great communication skill by all members. The demo and installation teams were hard working and respectful. The results were impressive and better than I expected. Something’s to remember, even though the workers clean up when they leave, you will still need to do your own cleaning afterwards. This is a very dusty job. I put a cover on my smoke detector to prevent it from going off. They were very good about answering concerns and questions, so ask them. Plan for it to take more than 1 day. In hindsight sight, I should have expected the tile to need to be replaced. The job was more complicated than I thought but everything worked out for the best.

An addition to this afterwards, I noticed some gaping on the parts of the trim. I was able to reach Steve, who explained how this is normal but gave me alternatives. We stayed with the original, as is.

The only suggestion that I would make to Kohler is to make the trim piece in the corners nicer looking.