The Rite Window Advantage

This is for the QUOTE process - top notch, great services, and clear explanation.

We worked with Mike Fererra who took the time to explain every little details for our Tub to Shower conversion. 1 day projects with excellent materials, licensed, and lifetime warranty.

Great to work with Mike F in Sales.

We recently replaced all of our downstairs windows and a sliding door through Rite Window. The gentleman who came out to assess our needs (Peter) was thoughtful, comprehensive, and paid attention to the fact that we had limited time due to having two under two. The crew that did the install was fast, efficient, and clean. There was one screen that needed to be repaired. The technician arrived right on time, was pleasant and fixed the screen quickly. We are thrilled with our new windows and the experience we had working with Rite Window.

From start to finish, the entire experience was smooth and stress-free. They were fast, reliable, and extremely efficient — the installation was done quicker than I expected without sacrificing quality. I especially appreciate their lifetime warranty, which gives me real peace of mind.

What really stands out is their customer service — anytime I’ve had a question or concern, they’ve responded promptly and resolved it in a reasonable timeframe. It’s rare these days to find a company that backs up their work and values their customers like this.

Highly recommend Rite Window by Kohler to anyone looking for quality, professionalism, and long-term support!

We had every window in our home replaced a few weeks ago. We are extremely pleased with the whole purchasing process and the quality of the windows. Everything was done according to schedule. Matt and Jeff, the installers, were efficient, courteous and all-around top notch. We would absolutely recommend Rite.

We are really happy with hiring Rite Window to install over 65 windows in our Lincoln, MA home.
Our house was designed for us by architects nearly 30 years ago. The design of the windows was a very key part of the home - for example they carefully oriented the house on an east - west axis and carefully considered how sunlight would play on those windows as the sun went from sunrise to sunset. Every detail, including the molding and window style was very carefully planned.
So, 30 years later, when those windows began to leak and fail we were very particular about what type of window was going to go in our home. We considered Marvin, but they were way too expensive and we were not convinced their quality was better than Rite window. And we asked a lot of questions and did a lot of research.
With Rite Window, we felt the quality was very high. Our sales rep, Pete Smith, was phenomenal in listening to our needs and putting a plan in place to meet them. He was able to get us custom moldings that matched our originals. We have a huge assortment of window types - casement windows 50 inches square to tiny ones 14 inches on a side. We have double hung windows, picture windows, we even have clerestory windows 30 feet off the floor. Pete was able to guide us through selecting all the correct windows for each location, and he did it with a smile and an easy going manner.
When it came time for the installation, Pete held our hands as we got ready, and was always available for the call if needed.
The installation team of Quentin, Phil, and Charlie did an amazing job. They listened to our every request and did all that was needed to make it happen. They left the house clean, with no trace of construction debris.
When we had a few minor issues after the installation was complete, Rite Window sent a team of 3 guys to fix whatever problem we had, just two days after the call. The issues were really minor, so it was very impressive that Rite Window dedicated so much resources to make sure we were happy.
And we are happy. The windows are gorgeous. They are sealed tight as a drum. And they meet our very high standards for architectural quality. The price, while not the biggest factor for us, was also very good. Much better than the competition. I will happy recommend Rite Window to friends, neighbors or anyone in need of high quality windows.

This was my first time having to replace windows and a door. The journey was most certainly an education. I live in a historical neighborhood on top of it all, so I needed help navigating a historical application review and qualifications for making historically appropriate updates to my home, and permitting. I sourced 8 companies for this project and while 5 of them were competitive on pricing, I chose Rite Window specifically because of Jay.
The product options were explained to me, including custom option opportunities, in detail that I could understand. I felt Jay help educate me just enough to help me feel informed enough to make decisions on a financially expensive project. Every question I had was happily received and quickly addressed. Jay was even willing to go the extra mile and send me a sample product, as well as help me present to the historical society, so they would approve my project, when the odds were not in my favor.
I sourced Rite Window because they had good reviews, like some of the other Boston area competitors. I narrowed my search based on their pricing and product quality, but I chosen them because of Jay’s attention to detail, consistent communication and professionalism. Jay is truly proud of the organization he works with, and I hope they know just how valuable he is.
Thank you Jay, and thank you Rite Window. I will be sending neighbor referrals your way, and you have my business for life.

Rite Window stands by its warranty, providing clients with fine service should a problem arise, even several years after an installation. Rite Window technician Joe arrived punctually to replace a foot lock that had gone out of alignment. Secure in his expertise, Joe examined the mechanism carefully and realigned the lock with no problem. In addition, he performed a thorough maintenance check not only on the affected slider but on the other one that had been formerly installed. He observed that screws needed tightening to ensure ease of opening and closing the sliders. Communicating a cheerful attitude, Joe takes pride in his work. Along with personable Customer Representative Jay, he is part of a team that quests for quality. John A. Kamal, North Andover, Massachusetts

Replacing my windows was the first big-money project I wanted to tackle in my house. I initially set up at-home quote sessions with 3 different companies. By far, Rite Window was the most transparent of the three. We worked with Spencer T. who didn't approach us as a slimy sales guy, just as a guy who wanted to help us replace our windows. In the end, Rite felt like the best choice for us given the price vs. quality ratio. Once we agreed on terms, the communication was very clear and the installation was just a one day job. A day after the installation, I noticed a small tear in one of the screens, and Rite was quick to send someone out to repair it which speaks to their customer service. Without hesitation, I would recommend Rite Window to anyone looking to replace their windows.

Rite Window went above and beyond all reasonable expectations to meet my totally unreasonable time constraints for job completion. Every staff member involved, including sales, scheduling and the installation crew worked quickly and professionally. Kohler products are pricy but high quality, skilled labor difficult to find and expensive so the price paid reflects the quality and the timing needed to meet my needs; therefore, reasonable. Thanks to all.

We were truly impressed by rite window and all of their associates involved in the process!

From the open communication at the initial consultation through the install they exceeded our expectations!

I am still in awe that they were able to demo and install our new shower in hours to full completion!

Total transformation!

Josh and Jen!